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Postage & Delivery Info

UK/USA Delivery

Orders are dispatched within 24 hours where possible. Deliveries are made by Royal Mail & should arrive within 2 -7 working days.

Order Value £1 - £50 : UK Delivery Cost £1.95 USA/Canada Delivery Cost £2.50

Order Value £51 -£100: UK Delivery Cost £2.95 USA/Canada Delivery Cost £4.00

Order Value over £101: UK Delivery Cost - Free of charge USA/Canada Delivery Cost - Free of Charge

A signature is not usually required.

Please supply a contact number when ordering.

Payment Methods

The total order cost will be charged to your credit or debit card at the time the order is made. We accept Mastercard, Visa, Switch and Solo. All card transactions are encrypted and conducted over secure servers. Please note that we are under no obligation to accept any order placed by you and we will not be treated as having accepted any such order until you have received confirmation from us that we have done so.

Credit Card Security

Credit card numbers are not held on this website. A credit card number will be requested only when within the secure area of our ProSage Payment Service Provider (indicated by the appearance ' https ' in your address bar or a padlock in the frame of your browser).

Refund policy

In the unlikely event that we are not able to fulfil your order after payment, you will receive a full refund. If there is an error in fulfilment of your order, please contact us and we will correct the error or refund as necessary. We reserve the right to request return of items before a refund will be issued.

All our products are guaranteed against faulty workmanship/parts for 12 months unless otherwise stated. In addition we operate a No Quibble Guarantee - return the unused goods to us within 7 days in their original packaging for a FULL REFUND, cost of transport is for our customer account. Complaints should be made within 7 days by email or letter. All other products are covered by the manufacturers warranty.

Faulty Goods

If any goods are found to be damaged on delivery or appear to be faulty please contact us immediately before returning anything. We can then provide a return authorisation and record the fault, but sometimes identify the problem, if you are in any doubt about the product.

Goods are to be returned by the customer and must be sent by a carrier or postal service of sufficient value cover and in sufficient packaging as to protect the product. In transportation this method must also obtain a signature on delivery. Unfortunately we cannot except liability for goods unless or until signed for by authorised personnel of Aluisa Beads Ltd at our named official address by registered post.

Privacy Policy

We do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:

  • Take and fulfill customer orders
  • Administer and enhance the site and service
  • Only disclose information to third-parties for goods delivery purposes.

Refund policy

In the unlikely event that we are not able to fulfil your order then you will receive a full refund to your credit or debit card. If there is an error in fulfilment of your order then please contact us and we will correct the error or refund as necessary. We reserve the right to request return of items before a refund will be issued.

VAT

We are no longer registered for VAT, so no VAT is charged.